Refund and Return Policy
Unfortunately, we are unable to accept returns of socks once they have been received. This is due to the hygienic regulations set forth by Italian law, specifically Article 59 of the Codice del Consumo, which excludes sealed hygiene products from the right of withdrawal in order to protect the health and safety of our customers.
However, we want to emphasize that we only ship items that meet our high standards of quality. Each product is carefully inspected before shipment to ensure it arrives in perfect condition, free from defects.
Exceptions to the Return Policy
Certain items are exempt from being returned, including but not limited to:
-
Socks and other hygiene products
-
Sealed products that cannot be returned due to hygiene reasons
Quality Control and Customer Satisfaction
We strive to only send products of the highest quality. If there is any error or defect with your order, please contact us immediately so we can offer a solution.
Contact for Inquiries
If you have any questions regarding our return policy or a product, please feel free to reach out to us:
Email: info@socken-klaus.it
We appreciate your understanding and are happy to assist you with any questions or concerns to help you choose the right product.